Terms and Conditions

Ming Sheng Administer Co.,LTD Taiwan (hereinafter referred to as MSA)

Small Amount Cross-Border Money Transfer Services Terms and Conditions & Personal Information Protection Policy and Notice

Effective Date: 01, July 2020

When using MSA’s services, please read carefully and comply strictly with these terms and conditions, the Personal Information Protection Policy and Notice, and related terms published by MSA.

The following terms and conditions are applicable to individual users.

These terms and conditions may be modified at any time in accordance with applicable laws, and will be published via MSA’s mobile App and service website.


Article 1 Acknowledgement and Acceptance

MSA shall provide services (hereinafter referred to as the "Services") in accordance with these terms and conditions. Please read these terms and conditions carefully prior to using the Services; if the user registers for an account and uses the Services, MSA may deem these terms and conditions to be accepted by the user. MSA reserves the right to amend or modify the content at any time, and such modified content shall be published on MSA’s mobile App and service website, and shall become effective upon 30 calendars days of such publication. The user may raise objections to the modified terms prior to the effective date by notifying MSA of the user’s intention to terminate the agreement. Users that do not raise any objections prior to the effective date shall be deemed to have accepted such modified or additional terms and conditions.
If the user does not agree to the above mentioned mechanism for modifying or updating the terms and conditions, or does not accept any provision of these terms and conditions, the user may terminate participation in the Experimentation at any time by notifying MSA’s customer service center in writing (including through App Chat or email).


Article 2 Service Procedures

The Services provided to the user under these terms and conditions are personal outbound Money Transfer services via MSA’s mobile App.

The user can use MSA’s mobile App to look up relevant transaction information, such as applicable exchange rate by disbursement bank, actual foreign currency amount to be paid to the recipient, transaction status, name of the foreign financial service operator handling the Money Transfer or cash delivery (available only in certain countries), total costs, and transaction statement.

The foreign countries and currencies available for outbound Money Transfers are as follows:

The Philippines(PHP)
Indonesia (IDR)
Thailand (THB)
Vietnam (VND and USD)
MSA may add, remove, or modify the available countries and currencies for Money Transfers upon permission by the competent authorities and MSA will announce such changes via MSA’s mobile App or service website, and the changes will be effective upon 30 days of such announcement.

Setiap transaksi Pengiriman Uang yang diminta oleh pengguna dibatasi dengan jumlah kurang dari NTD $ 20.000 (termasuk biaya lainnya). MSA berhak untuk menolak permintaan Pengiriman Uang atau untuk membatalkan transaksi kapan saja sebelum konfirmasi MSA tentang transaksi yang berhasil. Setelah MSA menerima permintaan transaksi, MSA berhak untuk membatalkan transaksi jika transaksi gagal melewati kontrol internal MSA untuk anti pencucian uang dan melawan pendanaan terorisme, atau jika pengguna tidak memberikan dokumentasi pendukung yang relevan atau penjelasan yang diminta oleh MSA. Untuk melindungi hak-hak pengguna dan menghindari ketidakmampuan untuk mengembalikan uang dari transaksi yang gagal, MSA akan berhenti menerima permintaan Pengiriman Uang dari pengguna 15 hari kalender sebelum tanggal berakhirnya Izin Tinggal Orang Asing pengguna tersebut.


Pasal 3 Kewajiban Pengguna dan Kode Etik

ach single Money Transfer transaction requested by the user is limited to an amount of less than NTD$20,000 (inclusive of any other fees). MSA reserves the right to reject a Money Transfer request or to cancel a transaction at any time prior to MSA’s confirmation of a successful transaction. Upon MSA’s receipt of a transaction request, MSA reserves the right to cancel the transaction if the transaction fails to pass MSA’s internal controls of anti-money laundering and counter financing of terrorism, or if the user does not provide relevant supporting documentation or explanation requested by MSA. In order to protect the user’s rights and avoid the inability to return funds from unsuccessful transactions, MSA will stop accepting Money Transfer requests from a user 15 calendars prior to the expiration date of such user’s Alien Resident Certificate. Article 3 User Obligations and Code of Conduct The user shall comply with the laws of the Republic of China (Taiwan) and all regulations applicable to the use of Service. The user warrants that the user shall not use the Service to infringe the rights of others or for any illegal purpose, such as money laundering, financing of terrorism, dissemination of virus, theft of data, internet fraud, or inciting others to commit crimes. MSA has the right to audit the user’s Money Transfer request in accordance with the relevant domestic and foreign laws and regulations regarding anti-money laundering and counter financing of terrorism, and has the right to request the user to provide related supporting documentation and/or explanation. If MSA discovers any suspicious Money Transfer request, MSA is obligated to report such suspicious transaction to the Investigation Bureau of the Ministry of Justice. If the information and personal data provided by the user is not up-to-date, accurate, or complete, the user shall be responsible for any resulting losses or damages incurred by the user, as well as those that may be incurred by MSA. The user shall ensure that the contents of documents and materials provided or transmitted by the user are consistent, provided that if either MSA or the user discovers any error or inconsistency, such party shall immediately notify the other party, and take appropriate steps to make corrections. The user shall use secure and non-public personal device and equipment to conduct transactions in order to reduce the likelihood of illegal intrusion, access, modification, and damage to systems and records as well as the damages or losses incurred thereby. The user acknowledges and agrees that all Money Transfers via the Service may be processed without any signed invoices, live signatures, or other signed written contracts. All money transfer Services provided via MSA’s mobile App may be evidenced by MSA computer system’s automatically recorded electronic transaction records. If the user discovers any errors in the transaction records, the user shall notify MSA immediately. If there are any disputes arising from the Service, the user may choose any of the following resolution mechanisms:

The user may lodge a complaint to MSA


Article 4 Money Transfer Terms

The user shall use MSA’s Service and related functions by and on behalf of himself or herself. All acts conducted on MSA’s Service by the user are received by MSA’s system in real time, and MSA shall execute such instructions either in real time or in batches. Unless MSA expressly provides a function to recall, cancel, or modify a Money Transfer instruction, once the user confirms a Money Transfer request, the user may not recall, cancel, or modify such Money Transfer instruction that has been sent to the MSA Service system. Except, in order to maintain transaction security and ensure that the concerns of money laundering or financing of terrorism are eliminated, MSA may set per transaction, daily, or monthly Money Transfer amount limits as necessary with respect to each user. MSA may adjust such Money Transfer amount or transaction frequency limits at any time based on each user’s usage of the Service.


Article 5 Handling Unsuccessful Transactions

A transaction shall be deemed unsuccessful if any of the following occurs. MSA shall cancel the transaction and notify the user within FOURTEEN working days of the day after initiating the Money Transfer process. MSA shall also, upon instruction from the user, refund the Money Transfer amount (in NTD) to the refunding account designated by the user (which account must be under the same name as the user), provided that, if the user does not have a bank account, MSA shall issue refund to the user via our outlets. All other costs incurred in the process of refunding the unsuccessful Money Transfer amount to the user in accordance with the user’s instructions (including refund handling fees announced on MSA’s service website, bank transfer charges, cheque or money order issuance fees, postage, and other actual costs incurred) shall be borne by the user:

Cash delivery (as permitted by the recipient country’s applicable laws and regulations) cannot be completed because the designated address does not exist, the designated recipient cannot be found at the designated address, or the funds cannot be delivered to the designated recipient on the notified re-delivery date for any reason; Instructions from the user do not provide appropriate and sufficient information to facilitate contact with the designated recipient, or the designated recipient has not appeared at the designated financial institution to claim the Money Transfer funds within ten calendar days of the date of Money Transfer; The designated account does not exist, has been suspended, or cannot accept any inward Money Transfer for any other reason; The designated recipient cannot provide relevant proof of identity documentation or refuses to sign a receipt or other relevant document requested by MSA or the applicable financial institutions; MSA or the designated financial institution has been requested by competent authorities not to Transfer the funds; MSA or the designated financial institution does not Transfer the funds due to compliance with relevant anti-money laundering or other laws or regulations; A force majeure event has occurred, the designated recipient is located in a disaster area, or the funds cannot be delivered due to other causes outside the parties’ control; MSA or the designated financial institution discovers that the designated recipient or the designated account has been blacklisted by the recipient country for money laundering, discovers that the sender intends to re-Transfer the funds out of the recipient country, or that the user is using his/her own account to Transfer funds on behalf of someone else, causing MSA to terminate the Service in accordance with Article 14 hereof.


Article 6 Suspension or Termination of Service

MSA reserves the right to suspend or terminate Service in the case of the following scenarios, provided that MSA shall minimize the impact and the affected duration where possible, and that, except in the case of force majeure, MSA shall provide advance notice of such suspension or termination:

MSA conducts necessary maintenance or repair on its equipment. MSA releases major updates to its software. MSA is unable to provide the Service due to force majeure such as natural disasters or incidents or other matters outside of MSA’s control.


Article 7 Compensation for Damages

If MSA suffers any damages due to the user’s violation of the laws of Republic of China (Taiwan) or violation of these terms and conditions, the user agrees to be liable for such damages and costs incurred by MSA, provided that MSA shall have the burden of proof.


Article 8 Personal Information Protection; Maintenance and Security of Transaction Information

MSA shall properly store personal information that has been collected or obtained from the user in accordance with MSA’s Personal Information Protection Policy. MSA shall also process and use such personal information in accordance with the Personal Information Protection Act.

MSA shall ensure the confidentiality and security of the information, and shall be responsible for ensuring the accuracy in the transmission, exchange, or processing of such information to our best ability.

With respect to matters regarding the collection, processing, usage, and international transmission of the user’s personal information, and the rights of the user therein, please refer to the Personal Information Protection Policy and Notice, which shall be deemed and is incorporated as part of these terms and conditions.


Article 9 Termination of Agreement

MSA may suspend the provision of Money Transfer Service or terminate this agreement at anytime if the user does any of the following:

1. The user uses his/her own account to transfer funds on behalf of someone else.The user intends to re-transfer the funds from the recipient country MSA deems the user’s Money Transfer transaction to be suspicious of an act of money laundering or terrorism financing

2. The user breach any provision of this Agreement or documents referred in this Agreement;

3. We have reason to believe you are in violation of any applicable law or regulation;

4. We are requested or directed to do so by any competent court of law, government authority, public agency, or law enforcement agency; or

5. We have reason to believe you are involved in any fraudulent activity, money laundering, terrorism financing or other criminal and/or illegal activity.

We may suspend your Mobile App Account at any time if:

1. we believe that your Account has been compromised or for other security reasons; or
2. we suspect your Account has been used or is being used without your authorisation or fraudulently, and
3. we will let you know as soon as we can if we need to suspend your e Account, unless notifying you would be unlawful or compromise our reasonable security interests.

You can not use the App if this Customer Agreement ends. 
On termination for any reason all rights granted to you in connection with the App shall cease, you must immediately delete or remove the App from your devices.



Article 10 Our Right to make changes.

We may change this Customer Agreement at any time by posting a revised version on this page. The revised version will be effective once it is posted. Where appropriate, we may notify you of any changes to this Customer Agreement by email. Please check back frequently to see if there are any updates or changes to this Customer Agreement, as it is legally binding on you. If you do not agree to the revised terms in this Customer Agreement, you should terminate your Account and discontinue your use of our Services.

This Customer Agreement may not be amended in any other way.


Article 11 Other important terms

This Customer Agreement is between you and us. No other person shall have any rights to enforce any of its terms.

You may only transfer your rights or your obligations under this Customer Agreement to another person if we agree to this in writing.

This Customer Agreement constitutes the entire agreement between you and MSA, and supersedes all previous agreements, promises, arrangements and understandings between us relating to its subject matter.

Each provision in this Customer Agreement operates separately. If any court of competent jurisdiction decides that any of them are invalid or unenforceable, such invalidity or unenforceability shall not affect the remaining provisions of this Customer Agreement, all of which will remain in full force and effect.

If we delay or fail to exercise any right or remedy provided by law or under this Customer Agreement, this will not prevent us from exercising such right or remedy against you at a later date.

Which laws apply to this Customer Agreement and where you may bring legal proceedings. This Customer Agreement, and any dispute or claim arising out of or in connection with it and/or your Account, or its subject matter or formation (including non-contractual disputes or claims) shall be governed by Taiwan law. Any dispute or claim between you and us arising out of or in connection with this Customer Agreement and/or your T Account may be brought in the courts of Taiwan


Article 12 Accessing our services

We will try to make sure our Services are available to you when you need them. However, we do not guarantee that our Services will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our Service without notice. We will not be liable to you if for any reason our Services are unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our Services.


Article 13 Information security

We do not guarantee that our Mobile App will be free from bugs or viruses.You are responsible for configuring your information technology, computer programmes and platform in order to access our Services. You should use your own virus protection software.

You must not misuse our Services by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, or our servers, computers or databases. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you may be guilty of a criminal offence under the Taiwan Law.We will report any such breach to the relevant government authorities, public agencies, and/or law enforcement agencies and co-operate with such authorities/agencies by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.


Article 14 Intellectual property rights

While you are using our Services, you may use the Mobile App Materials only for your personal use and solely as necessary in relation to those Services.

"Mobile App Materials" includes any software (including without limitation developer tools, sample source code, and code libraries), data, materials, content and printed and electronic documentation (including any specifications and integration guides) developed and provided by us or our affiliates to you for download from our Website. You may not, and may not attempt to, directly or indirectly:

1. transfer, sublicense, loan, sell, assign, lease, rent, distribute or grant rights in the Service or the Mobile App Materials to any person or entity;
2. remove, obscure, or alter any notice of any of our trade marks, or other "intellectual property" appearing on or contained within the Services or on any Mobile App Materials;
3. modify, copy, tamper with or otherwise create derivative works of any software included in the Mobile App Materials; or
4. reverse engineer, disassemble, or decompile the Mobile App Materials or the Services or apply any other process or procedure to derive the source code of any software included in the Mobile App Materials or as part of the Services.

Article 15 Getting to know you

We are required by law to carry out all necessary security and customer due diligence checks on you (including any parties involved in your transaction for example, your recipient) in order to provide any Services to you. You agree to comply with any request from us for further information and provide such information in a format acceptable to us. In addition, you agree that we may make, directly or through any third party, any inquiries we consider necessary to validate the information you provided to us, including checking commercial databases or credit reports. You authorise us to obtain one or more of your credit reports, from time to time, to establish, update, or renew your Mobile App Account with us or in the event of a dispute relating to this Customer Agreement and activity under your Mobile App Account.


Article 16 Loyalty Points

By downloading and signing up for the mobile APP, you shall be deem to have read and understood and agreed to the terms and conditions of the loyalty points programme.

Every qualifying transaction will entitle you to earn X points for every $X amount you spent on the service fee. X points equal to $X.

You may use available points to offset your service fee.

Program poin loyalitas tidak berlaku untuk promosi apa pun, diskon dan penggunaan voucher kecuali dinyatakan sebaliknya.

The loyalty points earned are non-transferable. MSA reserves all rights to forfeit any loyalty points whenever deemed fit to so so.

The Management is not responsible for any unauthorized use of the loyalty points and the loyalty points are not exchangeable for cash.

The management reserves the right to withdraw this loyalty points programme without prior notice.

MSA has the right that any time with or without notice to limit, add, amend or delete in whole or in part of these terms and conditions of this loyalty point programme and its benefits even though such changes may affect the value of the loyalty points that already has been accumulated or rights and interests of you.


Article 17 Vouchers

All vouchers issued by the APP are subjected to a set of terms and conditions, which we reserve the rights to change without prior notice in the best interests of MSA.

Vouchers are not exchangeable for cash

MSA reserves the right to amend, change, and alter any part of the terms and conditions and to reject vouchers to protect the interest of MSA or under circumstances of abuse.